FAQ

Q: Shopping process & delivery days?

1. Shop items.
2. add to the cart.
3. Fill in the information and delivery method.
4. Payment.
5. Shipments will be made on the next business day (orders placed from Friday to Sunday will be postponed to Monday).
6. Receive the product (the number of days after shipment varies according to different delivery methods, please see the next question for details).

Q: Shipping method?

• Delivery available to Taiwan’s main island/outlying islands
• Home delivery: The shipping fee is 70 yuan, and it will be delivered in about 1 to 2 days after it is sent.
• 7-11 Pick up and pay: Shipping fee is 70 yuan, and it will be delivered in about 2 to 3 days after shipment. When the goods arrive at the designated store, an email and SMS notification will be sent. Please pick up the goods within 7 days of arrival.
• 7-11 Pickup: Shipping fee is 70 yuan, and it will be delivered in about 2 to 3 days after shipment. When the goods arrive at the designated store, an email and SMS notification will be sent. Please pick up the goods within 7 days of arrival.

Q: Payment method?

• Credit card, VISA / MasterCard / JCB are applicable
• ATM
• 7-11 cash on delivery

Q: What are the benefits of becoming a member? Is there a membership fee required?

• No membership fee required.
• Receive the latest offers and product information.
• Order status and records can be queried.
• For quick shopping, enter your member account and password, and the system will automatically bring in basic information.

Q: If you do not receive the order status notification letter or membership verification letter, there may be several reasons:

• The system is busy and the letter has not yet been delivered to your mailbox. Please try again after some time.
• The letter was mistakenly identified as junk mail by the system. Please go to the "Junk Mail" box to search for it.
• Your mailbox information is incorrect, please go to "Member Account" to make changes. (Member only)
• If you still have problems with the above, please contact us.

Q: Can I return or exchange goods? What should we pay attention to?

Yes, please refer to our return and exchange instructions for details.

Q: I am a member, forgot my password?

If you forget your password, please click "Forgot Password" after clicking "Member Login" and enter your registered email address. The system will automatically send a password reset notification to your default email address. Please You can reset your password by receiving the email and clicking the link in the text.

Q: I am a member, but I have forgotten the email address I filled in when I made my first purchase?

Please contact us.

Q: What are the contact information?